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Privacy Policy

Privacy Policy

This Privacy Policy explains how Quest Journeys processes personal data in connection with its website and tour-related services. It applies to inquiries, bookings, and communications related to local guided tours and experiences, including nature walks and local day excursions.

Terms of Service Contact
Policy guidance

This section introduces how personal information, user rights, and support pathways are addressed in the document below.

Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel
Contact

Data handling overview

How information is collected and how cookies are managed

01 · Collection

Data We Collect

We may process identification details, contact details, booking information, tour preferences, fitness or route suitability details you choose to provide, payment-related information, communication records, and basic technical data such as device and usage information. We use this information to manage requests, confirm arrangements, operate the website, and support service delivery.

The categories collected depend on booking, inquiry, and tour coordination needs.
02 · Sources

How We Collect Data

We collect personal data when you submit a website request, contact us by email or phone, make a booking, or communicate with us about a tour. We also receive information from your browser or device when you visit the website, and we may generate internal records from booking, payment, and service administration activities.

Information comes from direct submissions, service communications, and website use.
03 · Cookies

Types of Cookies

We may use essential cookies to support core site functions, preference cookies to remember basic settings, and analytics cookies to understand how the website is used. We do not use cookies to collect more information than is reasonably needed for these purposes.

Cookie use is limited to operational and measurement purposes.
04 · Controls

Cookie Control

We use standard cookies and similar technologies for site operation, preference handling, and basic analytics. You can manage cookies through your browser settings, including blocking or deleting them, but some site functions may not work properly if essential cookies are disabled.

Cookie choices can usually be adjusted in the browser or device settings.
User Rights

Your Rights

Subject to legal limits, you may ask for access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing in some circumstances and request clarification about how your data is used.

Available rights depend on the nature of the request and applicable law.
Requests

How to Make a Request

To protect privacy, we may ask for information needed to verify your identity and understand your request. We will assess requests within a reasonable period and respond in line with applicable legal requirements and operational needs.

Requests are reviewed before action is taken to protect data security and accuracy.
Data Retention

Data Retention

We retain personal data for the period needed to handle inquiries, manage bookings, complete services, maintain business records, resolve disputes, and meet legal, accounting, or security requirements. When data is no longer needed, we delete it or anonymize it where practicable.

Records are kept only as long as needed for the stated purposes and legal obligations.
Policy Updates

Policy Updates

If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The version in effect is the one published at the time of your visit or interaction, unless a later effective date is stated.

We may revise this policy to reflect legal, technical, or operational changes.
Why we process data

How We Use Data

We use personal data to respond to inquiries, assess route suitability, confirm meeting and return plans, manage bookings and payments, coordinate guided excursions, maintain internal records, improve website performance, and comply with legal and operational requirements. We may also use limited data to communicate service updates and handle follow-up related to completed tours.

Note
Processing is tied to booking, delivery, administration, and compliance.
Third-party sharing

Service Providers

We may share personal data with service providers that support website hosting, communications, payment processing, record keeping, and related administrative functions. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.

Note
Operational recipients are limited to those needed for the service flow.
Sharing legal basis

Legal Disclosure

We may disclose personal data when required to comply with law, court orders, lawful requests from authorities, or to protect our rights, users, or the security of our services. We may also share information where disclosure is necessary to establish, exercise, or defend legal claims.

Note
Disclosure to public authorities is limited to lawful requests or mandatory obligations.
Privacy Contact

Contact Information

Email contact
[email protected]
Telephone contact
+974 3339 6044
Postal address
Aamir Bin Rabiah Street, Al Sadd 38, Doha
Privacy inquiries
[email protected]

Use the contact details below for questions about this policy or your personal data.

Contact Page